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We are currently seeking a Life Claim Administrator for our Affinity Life Claims teams. As a claim administrator, you will provide support to our adjudicators and internal partners to ensure timely claim processing and accurate claim set up.
Position Responsibilities:
Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates
Prepare written correspondence to communicate and follow up on pending claims
Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator
Manage the business inbox and voicemail to ensure all items are cleared within 24 hours
Prepare monthly reporting for SLAs
Correspond with Third Party Administrators as required for claims
Set up claim lines for new TPA claims, mail claim packages as required
Required Qualifications:
1-2+ years’ experience in claim administration or equivalent industry exposure
Office 365; including Excel, Outlook & Word
Adaptability: adapts and stimulates change to achieve the desired results
Resilience: drives forward towards objectives in the face of adversity and resistance
Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience
Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate
Preferred Qualifications:
Excellent organizational skills with ability to switch between tasks easily
Strong attention to detail when searching large databases or reading through documents
Ability to thrive in a high energy culture
Customer service oriented individual
Continuous improvement mindset
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife /John Hancock policies. To request a reasonable accommodation in the application process, contact .
Referenced Salary Location
CAN, Ontario - Full Time Remote Working Arrangement
Remote Salary range is expected to be between
$39,225.00 CAD - $65,375.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.