AI Automation Workflow Specialist

Matter HealthUnited States only

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About Matter Health

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. We are rapidly expanding and are seeking mission-driven professionals who thrive in fast-paced, people-centered environments.

We Lead with Love in Everything We Do.

About the Role

Matter Health is seeking a hands-on, mission-driven AI Automation Workflow Specialist to join our Information Technology team. This individual contributor role is responsible for building and deploying AI-assisted workflow automations that support our operations, clinical, care support, and field-based teams, helping them spend less time on repetitive tasks and more time on the patients and work that matter most.

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AI Automation Workflow Specialist at Matter Health · ApplyPick

Create documentation, training materials, and enablement content to support successful adoption of new AI-driven workflows
Maintain a library of deployed automations, prompts, and workflow configurations to support consistency, reuse, and knowledge sharing across the organization
Support change management and adoption efforts as new automations are rolled out across operational teams
Partner with the AI Platform Engineer and stakeholders to evaluate when a deployed automation is ready to expand, refine, or retire
Qualifications
Required
Associate's or Bachelor's degree, or equivalent practical experience
1-3 years of experience in business operations, process improvement, workflow automation, or a related operational role
Hands-on experience using AI tools, chatbots, or no-code/low-code automation platforms to build or configure workflows
Strong ability to gather requirements from business and clinical stakeholders with varying levels of technical fluency
Comfortable working within established technical standards, prompt and context templates, and controls without needing to design underlying platform architecture
Experience documenting workflows and automation configurations clearly for both technical and non-technical audiences
Basic understanding of responsible AI practices and safe handling of sensitive data, including protected health information (PHI)
Excellent written and verbal communication skills, with the ability to explain new tools clearly to non-technical audiences
Preferred
Experience in the healthcare industry; familiarity with clinical operations, call center or care support workflows, or field-based care models is a plus
Experience with EMR systems, healthcare data, or clinical workflow tools
Familiarity with value-based care, Medicare, or Medicare Advantage environments
Experience supporting distributed, remote, or field-based teams
Background in change management, user training, or internal enablement
Comfort working in a fast-paced, high-growth organization where priorities evolve

AI Automation Workflow Specialist

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About Matter Health

About the Role

AI Automation Workflow Specialist

Apply now

About Matter Health

About the Role

Key Responsibilities

What Success Looks Like

Why Matter Health

Working at Matter Health

Health & Wellness

Financial Security

Time Away

Equal Opportunity Employer

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