WWHS Director of Account Management

Overview

The Director of Account Management is responsible for managing a team of Regional Account Managers (RAMs) and Client Success Managers (CSMs) to support a national client base of over 100 core Clients. Account Management is responsible for overall Client relationships by leading the process execution of existing international recruitment efforts, driving growth through re-orders and portfolio expansion at the most strategic Clients, and drive standardization in account management strategies, and helping provide consistency in Client communication, tools, systems, and processes. The Director will provide C-suite level support to the regional account’s teams on monthly Client calls, as required, and on periodic site visits. The Director will manage and mentor the Account Management in building excellent Client relationships with the entire country and chartered with building a high-performance team of sales and operation leaders.