Customer Success Operations Evaluator

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

• Position: Customer success / support operations Evaluator
• Type: Contract
• Compensation: $80–$120/hour
• Location: Remote

Role Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI-generated work products.
• Apply deep subject-matter expertise to grade outputs for accuracy and rigor.
• Work independently and asynchronously to meet deadlines and ensure high-quality evaluations.
• Qualifications
• Must-Have
• 5+ years of relevant professional experience in Customer success / support operations .
• Native or professional fluency in English .
• Highly proficient in Microsoft Office and Google Workspace , especially Slides (Google Slides / PowerPoint).
• Preferred
• Advanced degree (Master's or higher) from a reputable institution.
• Application Process (Takes 20–30 mins to complete)
• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

For details about the interview process and platform information, please check:

For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Originally posted on Himalayas