Excellent telephone techniques, which includes employing courteous language and proper grammar.
Excellent verbal and written communication skills
Excellent active listening and comprehension skills
Ability to demonstrate empathy to the caller's situation
Ability to negotiate win/win resolutions
Ability to multi-task and to prioritize handling of issues in a high stress/high pressure work environment.
Ability to maintain composure when dealing with irate customers and to know when escalation is necessary.
Proficient computer skills required.
What You'll Need
High School diploma required
College or University degree preferred
Call Center experience preferred
2 or more years Customer Service experience
Must be able to type 50 wpm
Other skills needed:
Must be able to work extended business hours and weekend hours on a rotating basis.
Knowledge in Basic Optics helpful
Knowledge of Microsoft Office Environment
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing ?
You'll have:
Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing , equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!