Senior Technical Support Engineer REMOTE

What You Will Be Doing

We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.

What You Need for this Position

Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems Linux/Unix triage skills Networking triage skills (networking, and networked storage technologies) Scripting (e.g. shells, Bash, Perl, Python) Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam) BA/BS in Computer Science or Technology preferred (or equivalent work experience) What's In It for You 3 weeks Vacation/PTO 6 days of sick time Medical Dental Vision non-matching 401k Originally posted on Himalayas