Service Desk Coordinator
Military, Veterans and Diverse Job SeekersUnited States only
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Opens the original posting on Himalayas.
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Essential Functions:
Functions as the part of the Districts IT Service Desk team assisting end users to perform troubleshooting and resolution of computer equipment and desktop software problems as they occur.
Documents all reported system problems for the purpose of submitting statistical report. Uses existing Service Desk Software to record and report information such as time of first response, timing of escalations, time of final resolution, and time of problem follow up.
- Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.