Support Desk Analyst - Remote
Military, Veterans and Diverse Job SeekersUnited States only
Apply now
Opens the original posting on Himalayas.
Apply nowSource: HimalayasApply on the original site
Companies in this catalog do not charge applicants. Never send money to apply.
This is a fully remote position.
Responsibilities:
Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems.
Research with the clients (internal and external) to fully diagnose the issue then develop creative solutions and respond within established timelines.
Provide consultative guidance to customers (internal and external) towards the resolution to their service issue.
Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve.