Quality Assurance Manager
MindPlus (Pvt) LtdSri Lanka only
Apply now
Opens the original posting on Himalayas.
Apply nowSource: HimalayasApply on the original site
Companies in this catalog do not charge applicants. Never send money to apply.
Join a leading travel company with a high-performing contact centre that delivers exceptional service and sales support to customers worldwide. We are seeking an experienced Quality & Performance Manager to lead our contact centre QA function, ensuring service excellence, sales conversion optimisation, and compliance across all inbound and outbound sales calls.
Key Responsibilities
- Monitor, evaluate, and score inbound/outbound sales calls against defined quality and performance standards
- Provide constructive feedback, coaching, and guidance to sales agents to improve call quality, objection handling, and conversion rates