Infrastructure Support

MoneyhubUnited Kingdom only

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6 Months Fixed Term Contract with a view to extend or go permanent

Both Mac and Windows support experience is essential

Fully Remote, however must be able to travel to London or Bristol when needed
Urgent start - ideally 20th October 2026
Who are we?

Our Mission is to empower our financial services customers to better understand their clients’ needs and to provide them with data services and embedded technologies that deliver highly personalised, lifelong financial relationships."

As an enterprise B2B2C company, our clients roll out our technology to improve their customers journey and enhance their financial outcomes. We do this through an API-first approach that streamlines access to our market-leading Categorisation, Decisioning, and Analytics engines, together with Payments Initiation. In doing so we deliver actionable insights with reduced transaction costs, accelerated settlements, and a safer, more convenient customer experience.

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Infrastructure Support at Moneyhub · ApplyPick

Experience in a senior internal IT, IT engineering or systems administration role.
Strong experience supporting both macOS and Windows.
Experience administering Google Workspace and/or Microsoft 365.
Practical experience using AI tools such as Claude or ChatGPT to improve productivity or solve technical problems.
Hands-on experience with MDM / endpoint management, ideally JumpCloud, Mosyle or similar.
Experience managing onboarding, offboarding and hardware lifecycle.
Good understanding of IT security, access management and compliance.
Experience working with cloud and SaaS environments.
Proven experience automating processes or reducing manual administration.
Experience delivering or contributing to IT projects and change.
Strong communication skills and the ability to work with non-technical teams.
A systems-thinking mindset — you look beyond the immediate problem and think about how to improve the wider process.
We're looking for someone who is technically strong, curious and enjoys making things work better.
40% - End-User Support
Provide technical support across macOS and Windows.
Troubleshoot hardware, software, SaaS, access and connectivity issues.
Own complex issues through to resolution and act as a senior escalation point.
Identify recurring problems and find ways to prevent them.
35% - Systems Administration & Compliance
Manage hardware procurement, provisioning, shipping and lifecycle.
Own IT onboarding and offboarding processes.
Administer platforms including Google Workspace, M365, Box, JumpCloud, Mosyle and ESET.
Maintain secure, well-documented processes aligned with ISO 27001, SOC 2 and PCI requirements.
Look for opportunities to automate repetitive administration.
25% - Projects & Automation
Lead and support internal IT, infrastructure and security projects.
Improve workflows and how our systems work together.
Configure and optimise MDM and endpoint management platforms.
Use AI and automation to reduce manual work and improve efficiency.
Help colleagues adopt new technology and processes.
Your First 3, 6 & 9 Months
3 Months - Build the Foundation
Take ownership of hardware and IT lifecycle processes.
Become confident supporting our macOS and Windows environment.
Establish yourself as a trusted technical escalation point.
Deliver your first AI or automation improvement.
6 Months - Improve & Automate
Review and optimise our JumpCloud and Mosyle environments.
Improve onboarding and offboarding workflows.
Deliver an IT, infrastructure or security project.
Demonstrate measurable improvements in efficiency.
9 Months - Lead & Influence
Act as a senior technical escalation point and deputy to the IT Manager.
Take ownership of complex projects and technical decisions.
Ensure key IT processes are documented and compliant.
Deliver a significant automation or AI initiative that saves measurable time.

Infrastructure Support

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Both Mac and Windows support experience is essential

Infrastructure Support

Apply now

Both Mac and Windows support experience is essential

Requirements

Mission for the Role

Experience Required

Benefits

Apply now