Supervisor, Indexing Operations

Overview

Directly manages the onshore team of Indexing Quality Specialists who review and correct software-suggested indexing fields. Provides operational oversight for both onshore and GCC indexing operations, ensuring consistent quality, productivity, service-level performance, and client outcomes across the service line. Responsible for day-to-day performance management, coaching, and scheduling of the onshore team while maintaining oversight of GCC performance and partnering with GCC leadership to drive accountability and continuous improvement.

Serves as the primary operational liaison between the client and delivery teams, communicating performance results, operational updates, risks, and improvement opportunities.