Senior Manager, Salesforce Platform Strategy & Delivery

NetBrain$160K – $180K per yearUnited States only

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Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain ’s platform.

What We Need

NetBrain is seeking a hands-on Senior Manager of Salesforce Platform Strategy and Delivery to lead the operating model, roadmap, governance, and day-to-day delivery of its Salesforce platform. This is not a position for someone who intends to operate primarily through delegation. The director will work directly in the details of intake, triage, requirements, solution design, backlog management, QA, user acceptance testing, releases, deployments, documentation, and production support. The successful candidate will combine platform leadership with the willingness and technical ability to help the team execute.

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Senior Manager, Salesforce Platform Strategy & Delivery at NetBrain · ApplyPick

Platform strategy and roadmap
Own and maintain the Salesforce platform roadmap.
Translate business strategy into sequenced platform initiatives, releases, and measurable outcomes.
Balance capacity across business transformation, business-as-usual support, platform reliability, and technical-debt remediation.
Incorporate relevant recommendations from platform assessments and external advisors.
Present priority, capacity, dependency, and risk trade-offs to leadership.
Ensure that urgent requests do not continuously displace strategically necessary work.
Intake, triage, and backlog management
Own how Salesforce work enters, moves through, and leaves the team.
Personally participate in request triage, requirements clarification, scope definition, and effort assessment.
Distinguish incidents, minor enhancements, major projects, maintenance, and architectural remediation.
Establish practical prioritization criteria based on business value, urgency, effort, risk, and dependencies.
Maintain an actionable backlog with clear ownership, acceptance criteria, target releases, and status.
Push back constructively when requests are incomplete, duplicative, unscalable, or lower priority.
Prevent informal messages and executive requests from bypassing the agreed operating process.
Hands-on platform delivery
Work directly with administrators, developers, and business stakeholders to move priority work forward.
Assist with Salesforce configuration, Flow, troubleshooting, data analysis, security, permissions, and operational support as needed.
Evaluate technical designs and identify downstream effects across automation, data, integrations, CPQ, and user experience.
Review Apex and integration solutions sufficiently to assess maintainability, testing, security, and operational risk.
Step into release preparation, deployment coordination, defect resolution, and production validation.
Contribute directly when the team needs help rather than limiting the role to status reporting and delegation.
QA, UAT, releases, and deployments
Establish a predictable release calendar and release-readiness process.
Define acceptance criteria before development begins.
Coordinate functional, technical, integration, regression, and business-user testing.
Ensure that developers are not solely responsible for validating their own work.
Manage UAT planning, stakeholder participation, defect resolution, and business signoff.
Lead go/no-go decisions, deployment planning, rollback preparation, and post-release validation.
Improve sandbox, environment, source-control, and deployment practices.
Create visibility into work waiting for testing, approval, deployment, or remediation.
Architecture and technical governance
Establish practical standards for when to use standard configuration, Flow, Apex, managed packages, middleware, or external services.
Partner with technical team members to remediate legacy automation and reduce platform technical debt.
Review integrations for scalability, supportability, security, data ownership, and business value.
Participate in technology evaluations before new systems are selected or procured.
Guide build-versus-buy decisions and evaluate the downstream effect of new platforms on Salesforce.
Maintain appropriate internal ownership when external consultants or implementation partners are engaged.
CPQ and commercial transformation
Support changes to products, pricing, approvals, quoting, contracting, renewals, and related sales workflows.
Help govern the evaluation and potential implementation of a future CPQ or Revenue Cloud solution.
Coordinate business requirements, architecture decisions, partner selection, testing, migration, and adoption.
Ensure that CPQ transformation aligns with NetBrain ’s broader SaaS commercial model and Salesforce roadmap.
Documentation and knowledge management
Establish a shared, searchable, and maintainable source of truth for the Salesforce platform.
Require current documentation for architecture, integrations, automation, releases, operating procedures, and key business logic.
Create standards for technical design decisions, ownership, backup ownership, and knowledge transfer.
Reduce dependency on information held by a single employee.
Ensure documentation is incorporated into delivery rather than treated as optional follow-up work.
Team and stakeholder leadership
Lead the day-to-day Salesforce operating model across functional and technical contributors.
Clarify decision rights, responsibilities, handoffs, and escalation paths.
Create productive partnership among Salesforce, Sales Operations, Customer Success, Support, Finance, Partners, IT, and leadership.
Protect the team from uncontrolled demand while maintaining a responsive service orientation.
Coach team members and create clear accountability without introducing unnecessary bureaucracy.
Communicate platform performance, delivery progress, constraints, and risk to Chief Customer Officer and other leaders.

Senior Manager, Salesforce Platform Strategy & Delivery

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What We Need

Senior Manager, Salesforce Platform Strategy & Delivery

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What We Need

What You'll Do

What You Bring

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What We Offer

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