ServiceNow Senior Engagement Manager

Make a difference. Be happy. Grow your career.

Key Responsibilities

The Senior Engagement Manager will have the following responsibilities, which include but are not limited to:

Provides excellent, professional client service at all times, tailoring consulting approach to the type of engagement and aligning services with the goals of the company Lead projects with a goal of delivering on time, on budget, and with great outcomes Monitor overarching project health; identify, mitigate, or escalate issues as needed Develop and maintain detailed project plan, communication plan, and risk/decision trackers Define, manage, and adhere to project scope Use, update, and customize client and Nordic-provided tools throughout project life cycle Develop Nordic ServiceNow deployment methodology, tools, templates, and collateral Actively partner with other members of the ServiceNow team to create new offerings, services, and go-to-market strategies Create polished project deliverables and communications Present with confidence and well-polished demeanor; facilitate executive-level meetings Manage meetings effectively; prepare agendas and goals, take notes, track follow ups Produce regular status reports; perform project close, lessons learned, and knowledge transfer Coordinates activities with the ServiceNow Team: Executive Partners, Delivery Assurance Partners, Client Services Managers, SDMs, etc.