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(NOTE: A human reviews every application at Oceans , so please apply for only one position and only once a year —if you're a better fit for another role, we’ll route your application accordingly and if we’re not quite ready for you, we’ll reach back out later.)
At Oceans , we believe that talent knows no boundaries. That’s why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers , don’t just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don’t just support bold ideas—they expand their skills, broaden their expertise, and grow their careers.
As a Director of Retention , you will join a fast-growing digital operations enterprise expanding its presence across Latin American markets. In this role, you will independently lead and scale customer retention and lifecycle marketing initiatives to maximize customer lifetime value, drive repeat purchasing behavior, and build high-converting customer retention programs.
Operating as a strategic and technical lifecycle leader, you will own the end-to-end customer retention roadmap. You will develop automated workflows, create targeted customer offers, manage advanced segmentation, and leverage customer data to optimize commercial outcomes across email, SMS, subscriptions, and personalized retention channels.
Accountability
As a Director of Retention, your success will be defined by your ability to maximize customer lifetime value, increase repeat purchase rates, and optimize retention campaign efficiency across all digital touchpoints.
Here’s how you’ll make an impact:
Lifecycle Marketing Strategy
Develop and execute a comprehensive customer retention strategy tailored to regional customer behaviors and commercial dynamics.
Own the end-to-end lifecycle marketing roadmap spanning email, SMS, subscriptions, and loyalty programs.
Identify high-value retention opportunities across distinct customer lifecycle stages to elevate customer lifetime value.
Align all retention and lifecycle operations with broader digital marketing objectives and brand promotional calendars.
Collaborate directly with executive leadership to review retention performance and set strategic priorities.
Email & SMS Marketing
Independently manage lifecycle and retention campaigns using automation platforms such as Klaviyo and Attentive.
Build, maintain, and manage high-performing email and SMS marketing calendars.
Develop targeted promotional offers, campaign variations, and localized customer communications.
Optimize subject lines, body content, promotional mechanics, and calls to action to drive engagement.
Monitor campaign health, deliverability, and overall performance to identify ongoing optimization opportunities.
Lifecycle Automation & Flow Development
Build, audit, and continuously optimize automated lifecycle workflows across customer touchpoints.
Coordinate retargeting, win-back offers, and lifecycle messaging with broader brand and paid acquisition efforts.
Leverage AI tools to accelerate customer behavior analysis, personalized copy variations, and predictive churn modeling.
Colleagues
You will work directly with the Head of Digital and the Chief Marketing Officer as your primary stakeholders, serving as the core owner of lifecycle strategy and campaign execution. Cross-functionally, you will collaborate with growth, design,and operations teams, while receiving guidance and support from your Oceans Operations Manager to ensure continuous professional development and career growth.
Skills and Qualifications
At Oceans , we believe in T-shaped individuals—those who bring deep expertise in one area, paired with broad curiosity and interests. As a Director of Retention, your vertical strength will be Customer Lifecycle Strategy & Lifecycle Automation, while your horizontal capabilities should span Retention Analytics, Customer Segmentation, and Multi-Channel Messaging Optimization.
To excel in this role, you should have:
Experience : Proven track record in DTC lifecycle and retention marketing, with demonstrated success growing repeat revenue, customer LTV, and repeat purchase rates in e-commerce environments. Experience managing campaigns for Latin American markets or regional audiences is strongly preferred.
Tools/Systems: Advanced, hands-on expertise in Klaviyo (non-negotiable flow building, audit, and troubleshooting mastery), high proficiency in Attentive, and working knowledge of e-commerce platforms, subscription management software, and customer data platforms.
Analytics/Process: Strong analytical capability with a deep understanding of core retention metrics (LTV, repeat purchase rate, churn, AOV, reactivation rate); proven ability to build retention dashboards and translate complex data into commercial strategies.
Mindset: Highly autonomous, detail-oriented, and commercially minded, with a strong execution focus and bias toward continuous experimentation.
To support your daily operations, you will also be expected to maintain full US business hours overlap.
During the interview process, you’ll have the opportunity to showcase your skills in the following areas:
Lifecycle Strategy & Flow Architecture: How do you approach auditing existing journeys and building automated lifecycle flows end-to-end in Klaviyo?
Data-Driven Decision-Making: How do you track, analyze, and translate retention metrics (LTV, churn, repeat rate) into strategic decisions?
Regional Customer Adaptation: How do you tailor lifecycle communications, offers, and channel selection to match specific regional customer behaviors?
Experimentation & AOV Optimization: How do you structure testing roadmaps for cross-sells, bundles, and lifecycle messaging to drive order value?
Subscription & Churn Reduction: How do you design lifecycle sequences that mitigate churn and elevate subscriber lifetime value?
Diversity of experience is core to Oceans . You are expected to work inclusively with individuals from a variety of backgrounds, ensuring that both personal and collective dignity are supported.
Role Specifications
This is a remote role , where you will be expected to work a split shift with some overlap with our client’s time zone. You will, however, be expected to be present for in-person training programs during your first 3.5 weeks with us. During the offer process, we’ll share more information about our benefits and compensation philosophy, considering both market trends and individual factors.
About Oceans
At Oceans Talent, we connect the world’s top talent with visionary companies building what’s next. Here, you’re not just stepping into another role — you’re joining a team that values individuality, ambition, and growth without limits. Unique, like you.
We’re always excited to share more about our journey, where we’re headed, and how you can grow with us throughout the interview process.
Want to learn more about our recruitment process, what to expect from interviews, and possible outcomes? Check out [The Dive].