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Role Overview
We are actively hiring a Customer Support Manager to cover the Korea market, leading client engagement and acting as the primary point of contact for all client-related needs.
Key Functions:
Acting as the essential link between clients and the Korean market.
Assisting clients by reporting trends and providing market information.
Addressing client queries regarding trading and the instruments that are available to them.
Training new clients on company's platforms and trading tools.
Providing an understanding of technical and fundamental analysis to clients.
Continuously providing clients with market updates.
Understanding the client's needs and trading profile in order to provide support and guidance where required.
Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
Be able to cross sell company services to provide client improvement.
Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
Maintain high levels of client acquisition, retention and re-activation.
Core Competencies and Required Background:
A minimum of 2 year’s previous experience within the Forex sector.
Fluent in Korean and English Languages.
Excellent communication and organizational ability.
Ability to work on own initiative, expand and generate business.
Ability to work under pressure.
Benefits:
Competitive Remuneration Package
Discretionary Performance-based Bonus
Performance-oriented and rewarding company culture.
Highly Motivated Environment
Who we are:
At our team,we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development.
Equal Pay Commitment:
We are an equal opportunity employer committed to fair and transparent compensation practices. Employment and remuneration decisions are based on objective, job-related criteria and are made without discrimination of any kind.