Operations Manager
Outsource AbilityUnited States only
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Fully Remote — South Africa | Independent Contractor | Full-Time, UK business hours | UK serviced accommodation client
About the Role
Outsource Ability is recruiting on behalf of a UK serviced accommodation operator for an experienced Operations Manager to oversee guest experience, pricing and reputation across their property portfolio.
The core objective of the role is to keep the portfolio running to standard and well booked. You will oversee the standards of the guest communications team and handle escalated guest issues, manage pricing and availability across Airbnb and Booking.com, respond to companies enquiring about stays, and protect the business's reputation through active review management.