Client Success Manager
PavagoCanada only
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Client Success Manager (Revenue Growth & Client Success) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours
About the Role
At Pavago , one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States.
This is not a traditional customer support role.
You’ll take ownership of a portfolio of approximately 50–60 client accounts , guiding each client from onboarding through renewals while identifying opportunities to expand their business. You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth.