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ITAD Administrative Operations Manager – Remote | U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Business Hours
About the Role
At Pavago , one of our clients is hiring an ITAD Administrative Operations Manager to own, organize, and improve the administrative infrastructure supporting a growing IT Asset Disposition (ITAD) organization.
This is a manager-level operations role , not a traditional administrative assistant position.
You’ll take ownership of systems across:
Client onboarding and CRM administration
Compliance and regulatory documentation
Invoicing and billing workflows
Shipping and freight records
Vendor documentation
HR administration
Process improvement and documentation
The focus is not simply completing administrative tasks. You’ll be responsible for building structure, improving workflows, maintaining accuracy, and creating scalable administrative systems as the organization grows.
If you’re highly organized, systems-driven, and experienced in managing documentation-heavy operational environments, this role is a strong fit.
What You’ll Own
Administrative Systems & Process Management
Own administrative systems across multiple operational functions
Build and improve structured, repeatable workflows
Identify administrative gaps, bottlenecks, and inefficiencies
Implement processes that improve:
Accuracy
Organization
Visibility
Scalability
Establish and maintain clear documentation standards
Ensure critical administrative tasks and records remain organized and current
Client Administration & CRM Management
Manage client onboarding documentation
Ensure accurate handoffs from sales to operations
Maintain organized client records and communication history within the CRM
Verify that required client documentation is:
Complete
Accurate
Current
Properly stored
Improve client documentation and record-keeping processes
Compliance & Regulatory Documentation
Maintain compliance and regulatory documentation
Track renewal dates and documentation requirements
Proactively follow up on upcoming expirations or missing records
Keep compliance files organized and audit-ready
Maintain structured systems that support regulatory accountability
Reduce compliance risk through accurate documentation and follow-through
Accounting & Invoicing Administration
Manage administrative workflows supporting invoicing and billing
Maintain organized records for:
Invoices
Purchase orders
Payment tracking
Supporting financial documentation
Ensure billing documentation is complete and accurate
Support accounting teams through reliable administrative processes
Maintain clear visibility into documentation and processing status
Shipping & Freight Documentation
Maintain administrative records related to shipping and freight operations
Organize and track:
Bills of lading
Shipment logs
Carrier records
Supporting freight documentation
Ensure shipping records remain accurate and accessible
Maintain consistent documentation standards across logistics workflows
Vendor Records & Documentation
Maintain records for downstream vendors and service partners
Track:
Vendor contracts
Compliance documents
Insurance records
Supporting documentation
Monitor missing or expiring documentation
Keep vendor files organized and audit-ready
HR Administrative Support
Maintain organized employee records and HR documentation
Support administrative workflows for:
Employee onboarding
Offboarding
PTO
Benefits records
Ensure employee documentation remains accurate and accessible
Maintain structured HR administrative systems and records
What Makes You a Strong Fit
You:
Think in systems and processes , not just individual tasks
Naturally create structure in complex operational environments
Are comfortable owning multiple administrative functions
Have exceptional attention to detail
Notice missing, inaccurate, or inconsistent information quickly
Proactively improve inefficient workflows
Take ownership without requiring constant supervision
Can manage multiple documentation-heavy workflows simultaneously
Are comfortable operating independently in a remote environment
Requirements
Must-Have
Experience in:
Administrative Operations Management
Operations Coordination
Administrative Leadership
Similar operations-focused roles
Strong experience managing operational processes and administrative systems
Excellent attention to detail and documentation accuracy
Strong written English communication skills
Excellent digital organization and document-management skills Ability to manage multiple operational workflows simultaneously Strong ownership and independent problem-solving ability Reliable high-speed internet and professional remote work setup Availability during U.S. business hours
Nice to Have
Experience in IT Asset Disposition (ITAD)
Experience in compliance-heavy or operations-intensive industries
Experience managing documentation across multiple departments
Familiarity with CRM systems and structured record-management environments
Experience supporting:
Finance and accounting
Logistics and freight
Compliance
HR operations
Experience maintaining audit-ready documentation
Background improving or standardizing administrative SOPs and workflows
What a Typical Day Looks Like
You may:
Review client onboarding documentation and update CRM records Track compliance requirements and upcoming renewals Review invoicing and billing documentation Organize freight and shipment records Verify vendor contracts, insurance, and compliance documents Maintain employee and HR administrative records Identify missing or inconsistent information Follow up with stakeholders on outstanding documentation Improve workflows and documentation standards Ensure administrative systems remain organized and audit-ready In short: you own the administrative backbone of the organization, ensuring its systems remain accurate, organized, compliant, and scalable as the business grows.
Key Metrics for Success
Accuracy and completeness of administrative documentation
Zero critical compliance or documentation errors
Timely processing of invoices and documentation updates
Complete and audit-ready compliance records
Organized vendor and freight documentation
Accurate client and CRM records
Efficient onboarding and administrative workflows
Continuous improvement of operational systems
Leadership confidence in administrative execution
Why This Role Stands Out
Manager-level ownership of critical administrative operations
Direct impact on how the organization scales
Exposure across:
ITAD operations
Compliance
Finance
Logistics
Vendor management
HR administration
Opportunity to build and improve systems rather than simply maintain them
High-trust, fully remote environment
Strong opportunity for long-term growth into:
Senior Operations Manager
Business Operations Manager
Compliance Operations
Director of Operations
Interview Process
Initial Phone Screen
Video Interview with Pavago Recruiter
Practical Assessment – Administrative Systems Scenario
Client Interview
Offer & Onboarding
Apply Now
If you:
Have experience owning administrative or operational systems
Excel in documentation-heavy environments
Enjoy creating structure and improving processes
Can manage multiple workflows with exceptional accuracy
Take ownership and proactively solve operational problems
We’d love to hear from you.
Apply today and help build the administrative systems that keep a growing ITAD organization organized, compliant, and scalable.
Important: Spark Hire Video Interview
As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire .
This is your opportunity to introduce yourself and highlight your experience with administrative operations, process improvement, documentation management, compliance workflows, and cross-functional operational support .
Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.
#OperationsManager #AdministrativeOperations #ITAD #Operations #Compliance #ProcessImprovement #CRM #DocumentManagement #BusinessOperations #RemoteOperations #RemoteJobs Originally posted on Himalayas