Software Quality and Support Specialist

Points North is creating a new role to support and safeguard three of our products: ACA Reporter, Who's Where, and Attendance Advisor. As our Software Quality & Support Specialist, you'll split your time between helping customers get unstuck and testing what we build before it reaches them. You'll troubleshoot issues, turn what customers tell you into clear input for our product team, and validate new features and fixes for each release to ensure everything is functioning as intended. It's a great fit for someone who enjoys solving problems for people, likes digging into why something broke, and can move easily between a customer conversation and a test plan.

What You’ll Be Doing: