Head of Professional Services (f/m/d)
ProductsupGermany only
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Productsup is looking for a Head of Professional Services (f/m/d) to lead our global team of Implementation Consultants and Managed Services specialists.
Reporting directly to the COO, you will manage a newly established team of approximately 15 people in a flat structure with no middle management layers. In this role, you will be fully responsible for the unit’s daily operations, team structure, and overall delivery margins.
A key part of this position is managing team capacity thoughtfully. Instead of just pushing for high billable hours, you will strategically use available team time to support customer retention, safeguard Net Retention Rate (NRR), and solve complex client issues.