Technical Support Specialist - NAM
ProductsupUnited States only
Apply now
Opens the original posting on Himalayas.
Apply nowSource: HimalayasApply on the original site
Companies in this catalog do not charge applicants. Never send money to apply.
Productsup is a Berlin based company with a strong global customer base. We’re seeking an ambitious, customer obsessed Technical Support Specialist to support our customers on our powerful, feature rich e-commerce data platform.
In this role, you will be the frontline technical expert during US East Coast coverage hours; overseeing day to day tickets, investigating complex data setup issues, prioritizing requests based on SLAs, collaborating closely with 2nd Level Technical Support, Customer Success Managers (CSMs) and Engineering, and helping build scalable internal documentation.
In your first 3 months, you will:
Platform Foundation: Build a strong foundation in the Productsup platform, core customer use cases, help center resources, and e-commerce data structures.