Senior Engineer

Job Description of Senior Engineer in Sydney:

The Senior Engineer (L2) Windows, Exchange and Virtualization will be responsible to provide level 2 operations support to our global clients on Virtualization, Windows, hardware configuration and management platform.

Main Duties:

Administer, maintain and support of a large complex Windows, Active Directory, IIS, multi-platform Virtualization environment that includes Multiple clusters, UCSB and C class, HP Blade, Dell servers.Conduct level 2 troubleshooting activities (if required also level 3) in a thorough and systematic manner.Perform root cause analysis for issues and also provide workarounds to ensure business continuity.Hands on experience of configuring Cisco UCS and HP Blade matrix in a large production setup.Identify, analyse and resolve problems specifically on Virtualization, and in general cross platform involving storage.Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for changes. Review the change plan and documentation prepared by peers.Assist in the creation of processes and procedures required for service delivery.Perform routine, planned and emergency maintenance (change planning and implementation) of Windows and Virtualization devices.Ensuring all devices are added into monitoring system with all required parameters.Fulfil service requests.Harden operating system parameters in line with client / Dimension Data security policy, standards or best practices.Availability and capacity planning and management: keep a track of uptime and capacity utilization of production clusters and client devices and publish reports to management.Perform hardware and software upgrades on ESXi servers and Virtual environments.Execute additional tasks given to meet internal IT projects milestones and willingness to put additional hours when ever required.Ensure all services are delivered as per agreed SLAs/OLAs, quality and scope.Update and close tickets, update documents (such as handover documents, root cause analysis, analysis and recommendations to reports, post incident reviews) in a timely manner with high quality.Communicate with and log calls with vendors or 3rd parties where necessary in order to resolve issues and product bugs.Suggest, influence and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contribute to improvement of overall operations delivery and client satisfaction.Should have knowledge of ITIL processesShould be flexible to learn new technologies and shifts.Good communication skills and be able to work with several groups on assigned projects both regional and global.Exchange Admin with knowledge in Advanced Administration of Exchange Server 2010/213 and Lync 2013 with good understanding of Mail-flow/SMTP, Monitoring, Reporting, Integration with different technologies and Exchange Server Migration activitiesWorking Knowledge of Exchange server, Software, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, tracking emails etc.Day-to-day operation of Lync/Exchange environments which includes change, release, performance and availability management.Demonstrated experience troubleshooting complex enterprise level issues and outagesKnowledge of Powershell and scripting to run and understand scripts to modify and add for message tracking and other administrative functionsProven knowledge on O365, Microsoft Exchange and Active DirectoryTroubleshooting and Configuration of O365, Exchange and Active DirectoryExcellent knowledge of Windows Operating Systems, VMWare, Hardware and Networks.Excellent knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.Excellent technical troubleshooting, interpersonal and customer service skills.Sound knowledge of Email client like Microsoft Outlook and OWABackup/Recovery: Working knowledge on Setup and Configuration of native & 3rd party backup management toolsOut Of Hours server reboots & checksVendor Management (hardware and Software vendors HP, Dell, MS, VM, Citrix and others).