Vice President, Strategic Account Management

Overview

The VP, Strategic Account Management (Healthcare) is responsible for retaining, expanding, and deepening Qualfon 's relationships with a select portfolio of its largest and most strategic Healthcare clients . These clients include payers, health plans, providers, dental and specialty benefits carriers, and healthcare technology companies. The VP owns the commercial health, client satisfaction, and growth strategy of each assigned account and is the single point of accountability for revenue retention, expansion, and long-term partnership value.

As a senior individual contributor, the VP is each client's executive-level partner and Qualfon 's internal account owner. The role builds C-suite relationships, leads complex renewals and expansions, and coordinates Delivery, Operations, Solutions, Finance, and Compliance to ensure flawless, compliant execution. The VP positions Qualfon as the best-cost regulated CX partner , bringing forward human + AI solutions with strong governance that improve member and patient outcomes.