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Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Principal Product Manager - Strategic Accounts serves as the bridge between customers, product strategy, and market innovation. This role serves as the main product partner working directly with enterprise clients to uncover needs, co-create solutions, influence product direction, and drive adoption. The position combines product management, customer partnership, technical consulting, and change management to deliver measurable business outcomes, while balancing client priorities with scalable product strategy.
Location : This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.
What you’ll do (Essential Responsibilities)
Product Strategy & Roadmap Leadership : Contribute to product strategy, prioritization, roadmap planning, and outcome measurement while representing customer and market perspectives.
Customer Engagement & Relationship Management : Build trusted relationships with executive, operational, and technical stakeholders and serve as a strategic product partner.
Needs Discovery & Voice of Customer : Identify underlying customer problems, synthesize insights, and translate findings into actionable product requirements.
Co-Creation & Innovation : Partner with customers to design new solutions and evaluate opportunities for scalable, marketable product capabilities.
Product and Engineering Collaboration : Work with engineering teams to validate feasibility, refine requirements, and align delivery with customer expectations.
Change Management & Adoption : Develop stakeholder alignment plans, manage organizational change, and ensure successful adoption of new capabilities.
Outcome Measurement & Continuous Improvement : Track customer outcomes, measure solution impact, and feed insights back into product strategy.
All other duties as assigned.
What you’ll bring (Qualifications)
Education : Bachelor's degree in Business, Product Management, Healthcare Administration, Information Systems or a related field, or equivalent practical experience.
Experience : 8+ years of experience in product management, customer-facing product roles, strategic consulting, healthcare technology, or related disciplines.
Demonstrated success building credibility and influencing executive, operational, and technical stakeholders within enterprise customer environments.
Demonstrated ability to translate customer needs into product strategy, roadmap decisions, and measurable business outcomes.
Experience partnering with Product, Engineering, Implementation, and Operations teams to deliver customer-centric solutions.
Exceptional communication, facilitation, organization, and stakeholder management skills.
Experience building trusted advisor relationships with enterprise customers.
Ability to balance customer-specific needs with scalable product strategy.
Experience managing multiple concurrent initiatives, stakeholders, and dependencies within a complex and agile product environment.
Strong analytical and problem-solving skills with experience using data to drive decision-making.
Experience with strategic customer partnerships and executive-level engagement.
Familiarity with healthcare data, integrations, APIs, and interoperability concepts.
Demonstrated systems thinking and ability to connect customer needs to broader business and product strategy.
Health tech, benefits navigation, payer, provider, or healthcare experience highly preferred.
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health ’s policies, values and ethics, and protecting the sensitive data entrusted to us.
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What’s in it for you:
Compensation: Competitive base and incentive compensation
Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know:
Internal Associates: Already a Healthcare Warrior? Apply internally through Lever Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health . Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.
Please review the notice here:
California Employee and Job Applicant Notice
Use of Technology Notice:
Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.
Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.