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Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the Role
The Senior Member Marketing Manager leads member marketing strategy, innovation, and execution across client programs. This role serves as a strategic advisor to both clients and internal teams, translating market trends, client needs, member behavior, and business priorities into effective engagement strategies that drive measurable outcomes.
The ideal candidate is a strategic marketer and strong operator who can seamlessly move between client engagement, market analysis, campaign planning, and execution oversight.
Key Responsibilities
Strategy, Insights & Innovation
Develop and evolve member marketing strategies that align with client objectives, market expectations, and member needs
Monitor market trends, client feedback, member engagement patterns, and emerging communication practices across healthcare, benefits, and B2B2C marketing
Translate market intelligence and client insights into actionable recommendations, campaign strategies, messaging approaches, and channel plans
Identify opportunities to enhance member marketing through personalization, journey-based communications, and innovative campaign concepts
Create strategic points of view, playbooks, presentations, and guidance materials for clients and internal teams
Client-Facing Advisory & Partnership
Serve as a strategic member marketing advisor to clients and client-facing teams
Partner directly with clients to understand business goals, member populations, communication challenges, and success metrics
Lead client discussions related to marketing strategy, campaign planning, best practices, and program optimization
Translate client needs into effective marketing strategies, project briefs, and execution plans
Balance consultative partnership with operational execution by setting realistic expectations and timelines
Product Definition & Operationalization
Collaborate with Product, Client Success, Implementation, Marketing, Legal, and Operations teams to define and scale member marketing strategies
Maintain a strong understanding of product capabilities, roadmap priorities, member experience considerations, and market expectations
Define communication strategies for new products, features, and program enhancements across multiple channels
Lead the development of messaging frameworks, communication journeys, campaign templates, and enablement materials
Standardize tools, resources, and processes where appropriate while allowing flexibility for client-specific needs
What You'll Bring
Experience & Industry Knowledge
5+ years of experience in marketing communications, member marketing, customer engagement, lifecycle marketing, or account-based marketing
Demonstrated success developing and executing B2B2C marketing or communication programs
Proven experience working directly with clients, business partners, or external stakeholders in a consultative role
Experience within healthcare, employee benefits, health plans, digital health, navigation services, or care advocacy strongly preferred
Core Skills & Competencies
Strong ability to translate business goals and audience insights into effective marketing strategies and execution plans
Excellent written and verbal communication skills, including the ability to create presentations and client-ready materials
Strong project management capabilities, including managing timelines, priorities, stakeholders, and workflow processes
Experience collaborating across cross-functional teams, including Product, Legal, Operations, and Client Success
Ability to analyze campaign performance, synthesize feedback, and recommend actionable improvements
High level of organization, ownership, sound judgment, accountability, and attention to detail
Technical & Tools Proficiency
Experience using marketing, CRM, project management, reporting, and workflow management tools
Strong proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Experience using collaboration and video conferencing tools such as Microsoft Teams and Zoom
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What’s in it for you:
Compensation: Competitive base and incentive compensation
Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know:
Internal Associates: Already a Healthcare Warrior? Apply internally through Lever Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health . Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.
Please review the notice here:
California Employee and Job Applicant Notice
Use of Technology Notice:
Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.
Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.