CUSTOMER SUPPORT REPRESENTATIVE
QuestelPeru only
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- KEY RESPONSIBILITIES
- Customer Support & Communication
- Provide prompt, professional support via email and occasional calls in English and Spanish
- Manage, track, and resolve support tickets using a ticketing system
- Assist clients with onboarding and ensure smooth adoption of the platform
- Deliver product walkthroughs and basic training sessions (EN/ES)
- Troubleshooting & Coordination Issue
- Perform initial investigations of reported technical issues (user error vs. platform issue)
- Document findings clearly and escalate to technical teams when needed