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KEY RESPONSIBILITIES
Reporting to the Translation Coordination Team Leader, and as an integral part of Questel ’s Program Support USA/EMEA Team, this role is responsible for the planning, scheduling, tracking, and delivery of the language translation phase of projects in the project management cycle. Working with project managers, this role works to understand client business objectives and spearheads planning and execution internally to ensure Questel services are delivered on time and of the utmost quality:
Accept projects from project managers
Assign projects to vendors or internal resources via SAVANTA
Track project status
Deliver projects to the File Formatting Team
Send linguistic questions to project managers or linguistic teams
Process purchase orders in SAVANTA
Consult with other Translation Coordinators on questions about projects and send them to project managers
Coordinate with other Questel teams
Responsible to ensure profitability of projects and meeting monthly revenue goals
Process feedback to in-house linguists, vendors, and/or from filing agents
Coordinate with Vendor Services on vendor-related issues
Communication with project managers about contingency plans for changes in scope/schedule/resources
Process final project deliveries to agents, project managers, etc.
Address purchase order concerns with accounting
Ensure adequate translation resources are available for current and future projects
Process test evaluations in SAVANTA
Work collaboratively across multiple teams to communicate and manage expectations during all phases of a project
Communicate to project managers about any issues that might impact Questel ’s relationship with clients
Provide detailed information to cross functional teams to ensure absolute accuracy in the final file
Compile legal documents to attach to the application as needed
Manage updating glossaries/term bases
Escalate feedback needs through proper channels
Complete or compile monthly reports and alert management of error trends
Help guide Associate Translation Coordinators, as needed
Collaborate with development team in reporting bugs
Work on special projects and other duties as assigned by management
REQUIRED PROFILE
Education and experience:
Working knowledge of SAVANTA, Trados, and MS applications
Excellent analytical, organizational, written, and verbal communication skills
Willingness to occasionally manage and deliver projects during non-standard hours
Outstanding planning, scheduling, and coordination skills
Highly motivated with a willingness to take initiative and complete assignments
Ability to stay on task with minimal supervision and regularly report on progress
Quick learner with the ability to multi-task in occasionally stressful situations
Proficient in Microsoft Office, advanced Excel skills (pivot tables, regression analysis, etc.) a plus
Good time management skills and ability to complete a heavy workload within an established time frame
Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
Fluent in English
Personal attributes:
Consistently standing and/or sitting with the ability to meet with other team members
Consistently operating a computer and other office productivity machinery
Remembering names and details
Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel ’s clients