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Purpose The role of the Technical Service Engineer is to provide commercial technical support at existing and targeted customers. This position requires interaction with a variety of customers, suppliers, agencies, testing facilities, as well as with various personnel within the Entec Polymers / Ravago organization.
Areas of Responsibility / Tasks Performance must reflect the appropriate level of expertise and achievement of the desired results for the items listed below.
Processing assistance, including troubleshooting
Attending processing trials and troubleshooting issues as needed
Material selection
Part and / or mold design review
Attending customer meetings as the ‘technical expert’
Developing and delivering technical presentations and/or workshops
Providing general support for technical questions, requests for technical literature, data-sheets, material properties or other technical documents
Assisting with determining the cause of part failures
Specification approval assistance
Working on projects such as competitive offset lists and assisting Business Development Managers with special projects
Providing data, literature or other information
Answering a variety of plastics related questions on material properties, processing, equipment, testing, etc.
Participating in conference calls with customers on technical discussions
Write visit reports to document their visits and disseminate information
Perform other duties as assigned
Supervisory Responsibilities
Not Applicable
Competencies; Knowledge, Skills, Abilities (KSA) To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.
Strong written and verbal communication skills to interact effectively with customers, suppliers, sales representatives and colleagues.
Act in a professional manner with (internal and external) customers
Effectively managing their own time and travel schedule.
Prioritize projects and tasks, competing them in a timely manner.
Continuous, on-going training is expected so that the individual can continue to learn and grow in knowledge and experience, including but not limited to: supplier-specific seminars, industry seminars, formal courses, travel with other Technical Service Engineers, and reading technical books, journals and papers.
Applicants must be authorized to work in the United States.
Education: a. Bachelor’s degree in Business, Engineering, Material Science, Supply Chain or related training required b. Equivalent experience considered in lieu of degree
Experience:
a. Minimum 5 years of relevant work experience in similar title and scope of responsibility preferred b. Financial business acumen as demonstrated by previous work experience c. Sales or sales management experience preferred d. Commodity and/or Engineering plastics market experience
Licenses / Certifications: a. Valid driver’s license – required
Language: a. Proficiency in English required b. Bi-Lingual – Spanish or Portuguese is a plus
Work Environment / Conditions The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore
The role is remote and is based out of a home-office and provides internal (sales and management) and external (customer) support in a defined geographical region. Most of the travel is by car although there may be times that flying is required.
Physical Requirements / Demands The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
Push, pull, and lift to 40lbs on a weekly basis.
Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).
Acknowledgement:
This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.
NOTICE TO APPLICANTS:
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.