Customer Success Manager
RegroupMexico only
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Regroup Mass Notification — a global company with headquarters in Dallas — is looking for a customer success manager. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.
The Customer SuccessManager focuses on the long-term customer relationships by proactively determining solutions to potential client pain points, identifies upselling opportunities while ensuring customer satisfaction
You will be responsible for:
- Understanding customer outcomes by communicating with customers, analyzing customer health metrics, running NPS and gathering other feedback.