Customer Retention Specialist
Remote Recruitment29K ZAR – 32K ZAR per monthSouth Africa only
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Salary: R29 000 – R32 000 per month Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa, owning keeping customers happy and reducing cancellations.
Role overview
You will protect the revenue a UK business has already won. You will reach out to at-risk customers, understand why they want to leave, and offer solutions that keep them.
Key responsibilities Contact customers at risk of cancelling Handle cancellation requests with empathy and clear offers Record cancellation reasons and share trends with the team Run win-back and renewal follow-ups Meet monthly retention and save-rate targets