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POSITION SUMMARY: The HR Shared Services Representative delivers frontline human resources support within a centralized HR Shared Services model, serving as a primary point of contact for employees, leaders, and candidates. This role provides timely, accurate, and consistent HR services in a high-volume environment across the employee lifecycle, including general HR inquiries, transactional support, and post-offer activities. Working within established policies, procedures, knowledge resources, and service standards, the Representative executes standardized HR processes, supports Workday transactions, and partners closely with HR Centers of Excellence, and external vendors to ensure a positive and compliant employee and candidate experience.
PRINCIPAL RESPONSIBILITIES:
Serve as a primary point of contact for HR inquiries from employees, leaders, and candidates; intake, triage, and resolve requests in a queue-based, high-volume environment while maintaining a professional, respectful, and solution-focused approach.
Utilize HR knowledge resources, documented procedures, and standard response guidance to deliver consistent, high-quality service, while maintaining accurate documentation in HR systems and case management tools to support compliance and a consistent experience.
Provide transactional and navigational support in Workday, including onboarding tasks, employee data updates, and job change processing.
Support post-offer activities by coordinating background screening, drug testing, work authorization, onboarding documentation, and related compliance requirements.
Communicate clearly and professionally with candidates regarding post-offer requirements, timelines, and next steps, ensuring a positive onboarding experience.
Partner with Talent Acquisition, Human Resources, Compliance, and third-party vendors to resolve issues related to employee records, post-offer processing, and HR transactions.
Interpret and explain standard HR policies and processes to employees and leaders; escalate exceptions or non-routine scenarios as needed.
Support HR Shared Services–owned payroll-related processes, including coordination with ADP and the Payroll team when required.
Adhere to confidentiality, data privacy, and regulatory requirements at all times.
Contribute to service quality and process consistency by following standardized procedures and identifying trends, recurring issues, or opportunities for documentation, process, and service improvement.
Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
Experience supporting post-offer or onboarding-related HR processes.
Prior experience working in a centralized or shared services HR operating model.
Experience supporting employees or candidates in a high-volume, service-oriented, or queue-based environment.
Demonstrated ability to follow documented processes, apply standard guidance, and deliver consistent service outcomes.
MINIMUM REQUIREMENTS:
4 - 7 years HR or administrative experience executing core HR processes within a high-volume service environment.
This is a remote position; however, candidates must currently reside in Arizona to be considered for the opportunity.
Please note, this position is not sponsorship eligible.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Benefits:
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services ’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4. ABOUT THE COMPANY
Republic Services , Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
Safe : We protect the livelihoods of our colleagues and communities.
Committed to Serve : We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible: We take action to improve our environment.
Driven : We deliver results in the right way.
Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services ’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Sustainability Innovation
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).