Customer Support Agent (Remote in Mexico)

Job Description

Position Summary:

As a Customer Support Agent at Research Solutions , you will take part in our customer care activities by providing detailed product information, resolving complex inquiries, and ensuring a seamless experience for our clients through proactive problem-solving.

An ideal candidate will have experience in a customer support role, preferably in a SaaS or academic environment. You should be comfortable in technical and fast-paced environments and possess the ability to adapt as our product portfolio and customer base continue to grow.

This is a full-time remote position based in Mexico, reporting directly to the Customer Support Manager.