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Job Title: Case Manager
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
We are seeking a proactive, highly organised, and resourceful Case Manager to join our team. This is a hands-on and detail-oriented role that combines case management, client intake, insurance authorisations, utilisation management, and ongoing case coordination.
We are looking for a natural go-getter someone who takes ownership, follows through, and actively looks for solutions. If they do not know how to do something, they should make an effort to investigate, problem-solve, and figure it out rather than waiting for constant direction.
Manage an assigned caseload and oversee the administrative coordination of each client's journey.
Act as a key point of contact between clients, families, clinical teams, administrative teams, and insurance providers.
Monitor the progress and status of each case and ensure all required actions are completed.
Maintain accurate and detailed case records, including client communications, documentation, authorisations, and outstanding tasks.
Proactively identify issues, delays, or barriers that may impact a client's ability to begin or continue receiving services.
Take ownership of outstanding matters and follow them through to resolution.
Coordinate with internal teams to ensure client information is accurate and all relevant parties have the information required to support the case.
Escalate complex issues or concerns to the appropriate manager or clinical team when necessary.
Ensure smooth coordination between intake, authorisation, scheduling, and service delivery.
Manage and coordinate the end-to-end intake process for new clients.
Serve as a primary point of contact for prospective clients and families during the intake and onboarding process.
Respond to new client enquiries and follow up promptly with prospective families.
Guide families through the intake process and clearly explain the required next steps.
Collect, review, and organise all required intake documentation.
Ensure intake forms, insurance information, referrals, assessments, and other required documentation are complete and accurate.
Follow up consistently with families regarding missing information or outstanding documents.
Coordinate insurance verification and confirm that the necessary information is available before services begin.
Track each prospective client through the intake pipeline and ensure cases continue progressing.
Maintain regular follow-up with families to prevent leads or prospective clients from becoming unresponsive or falling through the process.
Identify delays or barriers during intake and proactively work to resolve them.
Coordinate internally with relevant teams to ensure a smooth transition from initial enquiry through intake and into service delivery.
Ensure all client information is accurately entered and maintained in CentralReach and Zoho CRM.
Maintain clear notes and records of all client interactions and follow-up activity.
Requirements
Previous experience as a Case Manager, Intake Coordinator, Intake Specialist, or in a similar healthcare or behavioural health role.
Experience managing multiple cases or a caseload.
Experience coordinating new client intake and onboarding.
Experience with insurance verification, authorisations, and reauthorisations.
Experience tracking authorised hours and service utilisation.
Experience using CentralReach is strongly preferred.
Experience using a CRM system, ideally Zoho CRM.
Excellent organisational and time-management skills.
Strong attention to detail and ability to manage large volumes of information accurately.
Excellent written and verbal communication skills.
Strong follow-up and relationship-management skills.
Ability to manage multiple priorities and meet deadlines.
Comfortable working independently in a fast-paced environment.
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Step 1 – Complete Your Application
Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.
Step 2 – The First Look (One-Way Video Interview)
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Why do we ask for a video?
Because a résumé can tell us what you've done, but it can't show us you . Your video is your moment to shine, and it helps us see:
How you communicate and connect with people.
How you present yourself professionally.
Other opportunities you might be an even better fit for (bonus surprises!).
Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.
Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!
Step 3 – Let's Actually Talk
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Step 4 – The Fine Print, Made Fun
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Step 5 – Matchmaking Time
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Step 6 – Showtime
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Step 7 – The Verdict
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