Customer Service Representative (RBS- 07182024-FTCSR)

• Position: Customer Service Representative (remote)
• Number of hours: 40 hours/week
• Schedule: Night shift, PHT
• Rate: Php20,000/month

Tasks required:

• Answer incoming messages/tickets and conduct follow ups on customers with inquiries
• Attract potential customers by answering product and service questions and suggesting information about other products and services

Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution