GTS TELECOM_NOC Front-Office ENGINEER
Sales ConsultingRomania only
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Opens the original posting on Himalayas.
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Role description:
- You’ll provide technical support, either by phone or e-mail.
- You will answer and record requests, regarding the functionality of the Internet, Data, Voice Service and also IT Service.
- You will troubleshoot and efficiently solve customer or network issues (routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.).
- You will open, update and close tickets accurately and in a timely fashion.
- You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures, so you’ll be in permanent contact with our customers.