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Job Category
Customer Success Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce .
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce ’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce .
Salesforce is seeking a highly motivated and experienced Marketing Solution Engineer Specialist to join our team in Dublin, supporting Small and Medium Business customers. This role sits at the intersection of digital marketing strategy and technology, acting as a trusted advisor who architects unified data strategies using Data360 to power personalized customer engagement across the full digital marketing portfolio, spanning Agentforce Marketing Solutions for AI-driven, agentic customer communications. This includes and is not limited to Marketing Cloud Next for omnichannel journeys, Salesforce Personalization for real-time offer and content decisioning, Marketing Intelligence for cross-channel analytics, and Salesforce Loyalty for developing and building trusted long-term customer relationships.
We’re looking for someone who is passionate about technology, a creative problem solver, and a compelling storyteller who understands the power of data.
Your Impact:
Take on complex business challenges, using research and business assessment to define problems, generate ideas, identify opportunities, and recommend actionable next steps.
Collaborate with business stakeholders and technical teams to develop comprehensive solutions and customer roadmaps for Agentforce Marketing and Data 360 and how they enable customers to create hyper-personalized customer experiences.
Showcase Agentforce Marketing and Data360 through compelling software demonstrations and rapid prototyping, and deliver executive-level presentations that bring connected, data-driven customer experiences to life.
Construct future-state customer journey strategies and long-term technology roadmaps, partnering with the customer, Account Executive, and Partners on discovery, analysis, and data-activation recommendations, including how emerging capabilities from Contentful and Qualified extend the Agentforce Marketing stack.
Required Skills & Experience:
Candidates must already be authorised to work in Switzerland and hold a valid Swiss work permit where required.
8+ years of enterprise architecture or technical consulting experience, including 4+ years leading Salesforce implementation projects.
Experience delivering technology solutions for pharmaceutical, biotechnology or medical technology organisations, with knowledge of one or more areas such as commercial engagement, medical affairs, patient services or clinical operations.
Strong Salesforce application design skills, supported by experience in data modelling, integration, identity, security and platform scalability.
Hands-on configuration and development experience, including Salesforce customisation and coding in object-oriented languages.
Experience with APIs, enterprise integration patterns, data migration and the design of connected enterprise applications.
Understanding of delivery in regulated environments and the ability to work with customer specialists on privacy, consent, data integrity and validation requirements.
Proven ability to lead technical teams, manage architecture decisions and deliver through agile methods across distributed, multidisciplinary teams.
Strong communication, presentation and facilitation skills, with the ability to explain technical trade-offs and influence senior business and technology stakeholders.
Ability to take ownership of complex problems, learn new technologies quickly and travel regionally or occasionally internationally according to customer needs.
Preferred Qualifications
Experience with Salesforce Life Sciences Cloud and its commercial, medical or patient services capabilities.
Experience with HCP/HCO master data, omnichannel engagement, medical content workflows or patient programme integrations.
Experience planning CRM modernisation, legacy platform migration or multi-country deployments for Life Sciences customers.
Experience with Agentforce, enterprise data platforms or AI-assisted development tools, including an understanding of their strengths, limitations and governance needs.
Salesforce Certified Technical Architect (CTA) or multiple Salesforce architecture certifications.
Experience leading enterprise transformation and building relationships with C-level executives and senior technology leaders.
A degree in Computer Science, Engineering or a related discipline, or equivalent demonstrable professional experience.
What You Bring
Trust: Integrity, transparency and sound judgement when working with customers, colleagues and sensitive information.
Collaboration: A commitment to shared outcomes, knowledge sharing and the development of others.
Leadership: Clear communication, a considered point of view and the confidence to guide decisions while listening to different perspectives.
Industry curiosity: A desire to understand how Life Sciences organisations work and how technology can improve experiences for healthcare professionals and patients.
Unleash Your Potential
When you join Salesforce , you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce , we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.