Customer Service & Order Administration Coordinator

Be the friendly voice that customers rely on.

About the role

An established Australian business is adding a dedicated customer service team member in the Philippines. You'll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. It's a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied.

What you'll do

Answer inbound calls (around 15–20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer Politely follow up on payments from an approved call list, and record every outcome clearly Log everything in shared systems so calls, notes and next steps are visible to the team Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts Support the Australian office with basic reports, filing and admin as needed