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Category: Construction
Location:
We are seeking an experienced, reliable, and proactive Virtual Assistant to support the day-to-day operations, customer service, sales follow-up, and marketing activities of a growing home-services business.
This position requires someone who can take ownership of their responsibilities, work independently, communicate confidently with customers, and use good judgment without needing constant direction. The ideal candidate has experience with Jobber or a similar field-service CRM and understands the fast-paced nature of a home-services business.
This is a full-time position working during Eastern Time business hours.
CRM and Job Management
Enter, update, and maintain accurate customer, job, and sales information in Jobber
Create and update customer profiles, job records, notes, appointments, and follow-up activities
Track leads as they move through the sales and service pipeline
Monitor open estimates, pending jobs, customer requests, and incomplete follow-ups
Keep CRM records organized, current, and free of duplicate or incomplete information
Assist with scheduling, rescheduling, and coordinating service appointments
Help generate basic reports on leads, jobs, sales activities, and performance
Identify overdue tasks or missed follow-ups and take appropriate action
Customer Service and Communication
Answer inbound calls and respond professionally to customer questions
Communicate with customers through phone, email, text, and other approved channels
Assist customers with scheduling, appointment updates, and general service information
Follow up with customers regarding estimates, appointments, incomplete requests, and service needs
Maintain a professional, helpful, and consistent customer experience
Document all important customer communication accurately in the CRM
Escalate urgent, technical, or sensitive concerns to the appropriate team member
Respond to customer concerns with patience, sound judgment, and a solution-focused approach
Sales and Lead Follow-Up
Contact new and existing leads through outbound calls, email, and text
Follow up on open estimates and unconverted opportunities
Maintain consistent communication with prospects throughout the sales process
Help re-engage previous customers and inactive leads
Track the status and outcome of every follow-up attempt
Identify opportunities for additional services when appropriate
Support cold-calling and other outbound business-development efforts
Help ensure leads are not lost because of delayed or incomplete follow-up
Social Media and Marketing Support
Schedule pre-approved posts and updates across social media platforms
Monitor messages, comments, mentions, and other audience activity
Provide timely, professional, and on-brand responses when appropriate
Assist with responding to online reviews and general customer feedback
Create and edit simple graphics, promotional materials, and social media content
Support basic marketing campaigns and customer outreach
Maintain consistency in the company’s brand voice and visual presentation
Proofread content before publication to ensure accuracy and professionalism
Track basic engagement and campaign activity when requested
Administrative and Operational Support
Maintain organized digital records, spreadsheets, documents, and calendars
Track outstanding tasks and follow through until they are completed
Assist with internal communication and coordination between team members
Help document processes and improve recurring workflows
Identify operational gaps and recommend practical solutions
Prioritize responsibilities based on urgency and business impact
Take initiative when tasks require attention instead of waiting to be directed
Support additional administrative and operational needs as the business grows
Leadership and Ownership
Take responsibility for assigned workflows and ensure nothing falls through the cracks
Communicate proactively about delays, concerns, and incomplete information
Help coordinate tasks and follow up with other team members when needed
Demonstrate leadership, accountability, and strong decision-making
Use common sense and good judgment when handling unfamiliar situations
Look for ways to improve organization, customer service, and team efficiency
Work independently while remaining responsive and collaborative
Required Qualifications
Previous experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or similar remote professional
Experience supporting a home-services, field-service, or appointment-based business
Experience using Jobber or a comparable CRM or field-service platform
Strong spoken and written English
Excellent customer-service and phone communication skills
Experience communicating directly with customers
Strong organizational and time-management abilities
Ability to prioritize independently and meet deadlines
High attention to detail and accurate data-entry skills
Strong follow-through and personal accountability
Self-motivated, adaptable, dependable, and comfortable taking initiative
Ability to solve routine problems using good judgment and common sense
Reliable internet connection and a professional remote workspace
Technical Proficiency
Candidates should be comfortable using:
Jobber or similar CRM and field-service software
Facebook, Instagram, and other social media platforms
Canva or similar basic graphic-design tools
Google Workspace or Microsoft Office
Spreadsheets, calendars, email, and shared documents
Internal communication tools such as Slack or similar platforms
Phone, text, and customer-communication systems
Preferred Qualifications
Previous experience working with a garage-door, HVAC, plumbing, electrical, construction, or other home-services business
Cold-calling or outbound sales experience
Lead nurturing and sales-pipeline management experience
Social media management or digital-marketing experience
Basic graphic-design or content-creation experience
Experience responding to online reviews
Team leadership, task coordination, or workflow-management experience
Ideal Candidate
The ideal candidate is experienced, intelligent, resourceful, and dependable. They communicate clearly, learn quickly, and understand how to move work forward without requiring constant supervision. They are comfortable speaking with customers, managing a CRM, supporting marketing efforts, and taking ownership of a broad range of responsibilities.
This role is best suited for someone who notices what needs to be done, takes action, and follows through until the work is complete.