Call Coordinator
SourcefitPhilippines only
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Position Summary
Coordinate field technicians and manage service calls for Secur-Serv, ensuring timely onsite technical service delivery and compliance with customer Service Level Agreements (SLAs). Maintain strong client relationships by coordinating technicians, tracking service progress, documenting job details, managing return visits, and ensuring accurate and timely service call closure. Serve as a communication point for customers, technicians, and accounting to support efficient service operations.
Job Details
- Work Setup: Work from home
- Shift/Schedule: 11:00 PM to 7:30 AM Philippine Time (PHT)