Implementation Manager
Sphere Laboratories, Inc.Brazil only
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Reports to: VP Product · Location: Remote, Americas time zones · Languages: Spanish and English required; Portuguese a plus
About the role
Sphere is a stablecoin payments API. Fintechs and platforms across the Americas integrate us to onboard their customers (KYC/KYB), hold balances, and move money between stablecoins and local rails — SEPA, SWIFT, ACH, wires, PIX, SPEI. Our customers are engineering teams building on our API, and the quality of their integration decides whether they succeed with us.
The Implementation Manager is the technical owner of that integration from first call to steady state. You field the technical questions in pre-sales, run the integration to go-live, stay the technical point of contact for our top-tier accounts, and turn what you see into product change. Today this work is done well but done by hand. We are hiring someone who can do it well and build the system — playbooks, SLAs, escalation paths, feedback loops — so it scales beyond one person.