Support Engineer
Superordinary$70K – $100K per yearUnited States only
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Opens the original posting on Himalayas.
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This is a remote position.
This position is working as part of our FanFix team. FanFixis the leading membership platform for the new generation of creators. In under 18 months, FanFix has grown to 15M+ users.
Our Support Engineers are responsible for providing troubleshooting and consulting services and will be the interface between our customer service and engineering departments. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.