Customer Service Representative (E-commerce)
SupportNinjaPhilippines only
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Opens the original posting on Himalayas.
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Work Setup: Remote Equipment: BYOD Schedule: TBD (Must be open to night shift) Start Date: ASAP What does a day in the life of a Customer Service Representative look like?
Respond to customer inquiries via email and inbound phone.
Assist customers with order cancellations and order placement.
Answer product questions and provide recommendations.
Identify appropriate upsell opportunities during customer interactions.
Handle refund, return, and exchange requests with a focus on customer retention.
Follow established customer service policies and workflows.
Escalate issues requiring client approval or policy exceptions.