Customer Service Representative II | REMOTE
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Opens the original posting on Himalayas.
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- Work Setup: Remote
- Equipment: BYOD
- Schedule: TBD (Must be open to night shift)
- Start Date: ASAP
The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
- What does a day in the life of a Customer Service Representative look like?
- Handle manual reviews for cancellations and refunds
- Support basic troubleshooting for digital subscription platform issues (e.g., receipt uploads, survey errors)