Sr. Customer Success Specialist | REMOTE

Work Set-up: Remote - Philippines Start Date: TBD Schedule: 10PM - 7AM Manila Equipment: BYOD What does a day in the life of a Sr. Customer Success Specialist look like?

Provide high-quality, personalized support to customers at every stage of their lifecycle, including pre-sale, onboarding, and ongoing use, with a focus on rapid response, accurate information, and a friendly demeanor.

Build relationships with customers. When a regular customer contacts you, remember their name and know what makes their business tick.

Comfortably communicate with customers over email, Slack, and on the phone.

Choose the right communications channel for each customer and adapt your style accordingly.