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German Customer Service Representative WFH at Surgo PTY Ltd · ApplyPick

Jobs
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Surgo PTY Ltd
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German Customer Service Representative WFH

German Customer Service Representative WFH

Surgo PTY Ltd22K ZAR per monthSouth Africa only

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

Location: Remote, Cape Town, Western Cape
Salary: R22,000 per month

Incentives:

R1,500 Performance Incentive

R1,500 Loyalty Bonus (for completing the contract)
Shift Allowance (for hours worked after 6pm)
Join Our Team!
Are you passionate about delivering outstanding customer service?

Do you speak German fluently and enjoy helping people?

We are looking for enthusiastic German-speaking Customer Service Advisors to join a Work from Home team on a seasonal contract . As the first point of contact for our client's premium customers, you'll represent an international brand known for its exceptional service and quality.

What You'll Be Doing:

Act as a brand ambassador , delivering first-class service via phone, email, social media, and live chat .
Handle customer queries, complaints, returns, exchanges, and order status updates with empathy and efficiency.
Aim for first-contact resolution , while keeping customers informed and satisfied throughout.
Work to meet and exceed personal KPIs and service level agreements (SLAs) .
Update customer records with accurate, concise information .
Raise any operational issues or suggestions for improvement with management.

What Were Looking For:Essential:

Fluent in German (written and spoken)
A passion for delivering exceptional customer service
Strong interpersonal and communication skills
Ability to multitask and work under pressure
Excellent problem-solving abilities
Solid IT proficiency
A team player with a positive, proactive attitude
Previous customer service experience

Desirable:

Experience in a contact centre environment
Familiarity with high-end fashion brands or an interest in fashion
Experience with CRM systems and online support channels

Working Hours:

Rotational Shifts: 10:00 19:00 or 11:00 20:00
Shift allowance applies after 18:00
Why Join Us?
Work from the comfort of your home
Competitive salary & performance incentives
Training and support provided
Be part of a diverse, dynamic team committed to delivering excellence

How to Apply:

If youre ready to join a supportive, fast-paced environment and represent a leading global brand, apply today!

Please submit your CV via this job board and quote " German Customer Service Advisor (Work From Home Seasonal Contract)" in the subject line or email body.

For further information, contact Surgo (Pty) Ltd is committed to Employment Equity and diversity. We encourage applications from all backgrounds, including candidates with disabilities.

Please note: Due to high application volumes, if you do not hear back from us within three months, your application was not successful. We will keep your CV on file for future opportunities unless instructed otherwise.

Originally posted on Himalayas

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

About the job

Apply before: Dec 10, 2026
Posted on: Oct 11, 2026
Job type: Temporary
Experience level: Entry-level
Salary: 22K ZAR per month
Annual equivalent: ZAR 264,000 per year
Location requirements: South Africa
Hiring timezones: UTC+2
Job categories: Customer Service
Skills: Bilingual German English Customer Support Consultant Bilingual German English Customer Support Specialist Call Centre Agent Customer Service German English Non Voice Customer Support Representative German Language Customer Service Jobs German Speaking Customer Service Representative German Speaking Customer Support

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About Surgo PTY Ltd

Surgo PTY Ltd

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German Speaking Customer Support Jobs

Remote German Customer Support Specialist