Technical Support Engineer L1

Sutherland is seeking an attentive and goal-oriented person to join us as a Technical Support Engineer 1 typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on NetApp hardware to assist Customer with problem isolation and resolution. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Technical Support Engineers assist NetApp Customers by providing a range of technical support including:

Resolve Customer problems via the telephone, the web or AutoSupport.

Research Customer issues in a timely manner and follow up directly with the Customer with recommendations and action plans.