Strategic Customer Success Manager, Healthcare & Medical Devices

SyndigoPortugal only

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Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

*This is a remote position open to candidates in Portugal only**

As a Strategic Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo ’s largest and most strategic healthcare and medical device customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

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Strategic Customer Success Manager, Healthcare & Medical Devices at Syndigo · ApplyPick

Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level) Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery Drive deep product adoption across customer teams and use cases Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales Partner with Account Executives to support upsell and cross-sell initiatives Identify, develop, and nurture customer advocates within your book of business Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships Partner with internal teams to secure customer referrals, testimonials, and event speakers Serve as the voice of the customer internally, influencing Product, Support, and Services Translate healthcare and medical device regulatory and compliance needs into clear product feedback and requirements for Product, Support, and Services Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience Work with clients and internal teams to create improvements to existing products and services as well as develop new ones that can benefit clients throughout Syndigo WE SHOULD TALK IF THIS SOUNDS LIKE YOU Experience in the healthcare or medical device industry strongly preferred Familiarity with FDA regulations and medical device data standards (e.g., UDI/GUDID, GS1, GDSN) is a plus Understanding of the medical device and healthcare supply chain, including manufacturers, distributors, GPOs, and health systems, is a plus 4+ years of experience in a customer-facing role with demonstrated success in client relationship management Experience managing a book of business in the $4–$6M ARR range High degree of comfort with technology, particularly databases and syndicated data Strong presentation skills with the ability to communicate value and insights to professional and executive audiences Ability to work independently and make decisions across a wide range of complexities Proven ability to troubleshoot and resolve customer challenges Demonstrated success working with both large, complex enterprises and mid-sized organizations

Strategic Customer Success Manager, Healthcare & Medical Devices

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Strategic Customer Success Manager, Healthcare & Medical Devices

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