2nd line/3rd line support engineer

We’re looking for an experienced 2nd / 3rd Line Support Engineer with a strong focus on the Microsoft 365 stack to support, maintain, and improve our customers’ modern workplace environments. You’ll act as an escalation point for complex issues, take ownership of incidents and problems, and play a key role in improving reliability, security, and user experience across M365 services.

Key Responsibilities

Support & Escalation

• Act as 2nd / 3rd line escalation for M365-related incidents and service requests
• Troubleshoot complex issues across Microsoft 365 services, including identity, security, and collaboration