German-Speaking Customer Support Agent (German Fluency Required)

About The Role

Great customer support is about more than answering questions. It's about understanding what the customer actually needs, communicating clearly, and making sure they leave the conversation feeling taken care of. TalentPop is looking for a German-speaking Customer Experience Specialist to join our remote team and support customers across growing e-commerce businesses. You'll communicate with customers in German and English, help solve day-to-day issues, and make the experience as smooth as possible from first message to resolution. If you're naturally helpful, calm under pressure, and confident communicating with customers, this could be a great fit.