Customer Success Manager

• This is a remote position.
• Tars is seeking a highly motivated Customer Success Manager to join our CS Team and leverage your experience to drive value in our existing customer accounts.
• What will you be doing?
• Onboarding and implementation: As part of a customer success team you will be responsible for helping customers implement the solution with the help of our solutions team.
• Liaise with external and internal stakeholders: Act as a bridge between customer SPOCs and internal product/tech teams to help with integrations and deployments.

Proactive Approach: Apart from taking accountability of escalations and adhering to admin ticket SLAs with the help of our support team, you should be checking in with customers with meaningful insights and value addition on a regular basis.